THE IT & Business Process Association of the Philippines (IBPAP) said it will organize a quality council next month to set performance standards for the industry.
“You have to think of our industry as being composed of all industries. Because business services cover all industries … so what we get certified for, whoever we train, the curriculum, the way we work, it all has to be done excellently,” IBPAP President Jonathan R. Madrid said on Monday.
“We will set this up in the next, I would say, 30 days,” he added.
The council is among the key commitments outlined in a memorandum of understanding (MoU) signed between the industry group and the Department of Trade and Industry (DTI).
The MoU also seeks to promote Philippine Quality Awards (PQA) within the industry.
The PQAs are the highest level of national recognition for exemplary organizational performance in the Philippines.
“The DTI is committed to supporting the IBPAP as best as we can. The information technology and business process management sector has been a pillar of economic resilience and a powerful engine of job creation in the Philippines,” Trade Secretary Cristina A. Roque said.
Meanwhile, Ms. Roque said that the department is also enhancing efforts to ensure that only quality construction materials are being sold to consumers.
“We need to protect consumers. We cannot be selling substandard steel … because if there is an earthquake, buildings will fall,” she said.
“For the steel industry, we will strictly monitor and enforce (standards), even on e-commerce platforms,” she added. — Justine Irish D. Tabile