In the eyes of a potential customer, what differentiates your brand from that of any other construction business?
There might be factors like how well-known you each are, what kind of imagery you used in your marketing materials and the quality of your user reviews, but the core of your company might come across as ultimately non-descript among the wider industry.
It can be difficult to change that when you’re just trying to let the results of your work speak for themselves. However, to further that end, you might consider how unveiling aspects of your process might impact audience perception.
How You Achieve Those Results
A peek behind the curtain can be valuable at times in order to give prospective customers an idea as to what they’re getting themselves into – what they can expect from working with you. In highly technical industries, too much information can be off-putting due to the overwhelming jargon that can come with it, but just enough can improve the customer experience by making audience members feel as though they learned something.
For construction jobs, for instance, those having something built might want to know what you’re doing to achieve your results. This might be either out of curiosity or to compare it with something that they’re already familiar with. It can also help people understand the scale of the project, whether you’re using Machinery Partner impact crushers or tools that are more localized and used by a smaller group of people – each gives an idea of how the project will unfold.
A Positive Space
It might be that your business is one that aims to be a positive place to work for all. Employees work their best when they’re happy and comfortable, so if you’ve taken the time to develop such a workplace, it does you good to get that information out there. Of course, reviews from those who have worked with you previously and the rate of your staff turnover will speak for themselves, but it’s not just new applicants that you’re trying to appeal to.
Audiences might feel better about supporting a business that has concern for people and their wellbeing. After all, if that’s how you treat your staff, then it bodes well for how you’ll treat your customers.
Environmental Considerations
If you’ve taken strides to incorporate environmental or sustainable values into your work, this is something that’s well worth working into your branding. This is something that you want people to know about – especially if you’re in an industry where people are desperately craving a green alternative. In fact, many businesses are so eager for customers to have this perception of their brand that they fall into the trap of greenwashing, falsifying the truth of their sustainable practices to reap potential rewards.
Again, it’s not just your customers that might respond well to these kinds of practices, however. People who are looking to develop their careers in this industry might relish the opportunity to work with a brand who’s concerned about making a positive difference.
Read more:
Should Your Methods Impact Your Branding?